Privacy policy

1. Who we are

Sydneysam.com Ltd (company number 17351920) is the controller of the personal data collected through sydneysam.com. Contact us about privacy at hello@sydneysam.com.

2. What we collect

Information you give us: your name, email address, organisation, team or audience size, timing and anything you write when you send a brief, book a call, register for Launchroom Live or email us.

Newsletter: if you subscribe to Clarity Letters, Substack collects your email address on our behalf.

Bookings: if you book a call, Google Calendar collects the details you enter.

Launchroom: if you join, the Launchroom platform and its payment provider process your account, payment and activity data.

Usage data: anonymous, aggregated information about how the site is used, such as pages visited and device type. We use privacy-friendly analytics that do not identify you.

3. How and why we use it

To reply to enquiries and prepare proposals (our legitimate interest in responding to you, or steps before a contract).

To deliver coaching, workshops, programmes and events you book (performance of a contract).

To send Clarity Letters and occasional updates you have asked for (your consent, which you can withdraw at any time using the unsubscribe link).

To run, secure and improve the website (our legitimate interests).

To keep financial records and meet legal obligations (legal obligation).

4. Who we share it with

We use trusted providers to run the site and our services: Vercel (website hosting), Resend (form emails), Google Workspace (email and calendar), Substack (newsletter), the Launchroom platform and Stripe (programmes and payments). They process data only on our instructions.

We never sell your personal data, and we only share it with others where the law requires us to.

5. International transfers

Some of our providers are based in, or store data in, the United States and other countries outside the UK. Where this happens, we rely on the UK’s adequacy regulations or approved safeguards, such as the UK International Data Transfer Addendum, to protect your data.

6. How long we keep it

Enquiries that don’t lead to work: up to 2 years. Client and coaching records: for the length of the engagement plus 6 years for legal and tax purposes, after which we delete or anonymise them. Newsletter subscriptions: until you unsubscribe.

7. Your rights

You can ask to access, correct or delete your data, to restrict or object to how we use it, to receive a copy in a portable format, and to withdraw consent at any time. Email hello@sydneysam.com and we will respond within one month.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ico.org.uk). We would appreciate the chance to resolve it with you first.

8. Cookies

This site uses only the cookies needed for it to work, and privacy-friendly analytics that do not use tracking cookies. Embedded services, such as the booking calendar, may set their own cookies when you use them.

9. Children

Our services are for adults. We do not knowingly collect data from children under 16.

10. Changes

We may update this policy. The latest version and its date will always be on this page.